How quickly do you answer a request from the site

The same day. A duty agent sees the request, not an autoresponder, and we call during the day. If a messenger suits you better, say so in the comment to the request and we will not call.

Can you come to an office without an appointment

You can, but it is better to warn us. Agents are often out at viewings, and without a call you may miss the one who covers your district or your property. One call to the general line and you will be expected at the right office with options already prepared.

Which office to choose when there are several

There are {offices_total} offices across different districts. Go by the district where you are buying or selling rather than by where you live: the agent there knows the buildings, the prices and the neighbours. If you are unsure which to contact, call the general line and they will point you to the right agent.

What the agent will ask you in the first conversation

About the district, the budget, the floor, the condition and the timing. That is not a formality: half of all enquiries change their original brief after such a conversation, and it saves you viewings not worth attending. The agent suggests properties after the questions, not instead of them.

Can everything be done through a messenger

Yes. Telegram and WhatsApp are working channels for us rather than extras: shortlists, photographs and documents go through them, and viewing times are agreed there. Say in your request that you would rather not be called and there will be no calls.

ContactsOdesa

FAKTOR contacts: phones, messengers, offices

Drop in without an appointment, or call us and we will tell you which office is closest to the area you need.

Mon-Fri 09:00-18:00
Phone and Telegram
No appointment needed

Call us

Our offices

Addresses and phones come from the company's own Google listings.

FAKTOR Manhattan FAKTOR World FAKTOR Kanatna FAKTOR Apart Royal FAKTOR Arcadia 7 FAKTOR Soborna FAKTOR Arcadia 9

All offices with addresses and hours

What happens after you write

A short account of how we work, so you know what to expect and what to prepare.

An answer the same day

A duty agent reads the form, not an autoresponder. We call within the day. If a messenger suits you better, say so in the comment and we will not call.

Questions first, viewings later

The agent asks about district, budget, floor, condition and timing before offering anything. This is not a formality: half of the enquiries change district after that talk, because the same flat costs less one district away.

We arrange the viewing

The agent agrees the time with the owner and you simply come. One trip usually covers several nearby properties, so you compare them on the spot rather than in photographs.

Documents checked before the deposit

Title documents, the list of owners, registered residents, encumbrances and utility debts. We check before money changes hands, not after: what surfaces later costs a sum rather than nerves.

Which office to pick

The offices are equal: any of them works with property across the city and the region. So choose by how easy it is for you to get there, not by where the property is. You can come without an appointment, we are in touch.

What to bring

To the first meeting, nothing. Passport and tax number are needed at the deposit stage, and we order the extracts ourselves. If you are selling, bring the title document: it shows at once what else needs to be arranged.